returns
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return policy
Our skincare products are made with only the highest quality ingredients possible. If you experience an issue with a Disco product, or it simply just didn’t vibe with you, please get in touch within 30 days of delivery. We’ll help you find the right product for you, or simply process your return for a full refund. Email us at hi@letsdisco.co to get started.
disco 101
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what is disco?
Disco is a clean skincare brand for men. We provide everything a guy needs for his skin in one place. Our products are clean, our packaging is recyclable, and our membership program takes out the guessing work in the replenishment process.
account / membership
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Will I receive a discount if I sign up for a membership?
Yes! We offer discounts for each of our product memberships; see product pages for details.
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How often should I set my replenishment frequency?
We recommend setting the replenishment frequency for 8 weeks. Our products are formulated to last between 6-10 weeks, depending on usage. 8 weeks is a safe bet!
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Why should I sign up for a membership with Disco?
You’re a busy guy. Why waste your time worrying about picking up a new deodorant from the local pharmacy? You deserve to put your bathroom on auto-pilot.
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How do I modify my membership?
Login to your account and select "memberships".
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Do you offer e-gift cards?
Yes! We love that you love sharing Disco. E-gift cards can be found in the “All” section.
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How can I check my e-gift card balance?
You can view detailed information about a gift card by visiting your account page, and then clicking the appropriate gift card code.
promotions
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Do you offer a discount for new customers?
Absolutely. First time customers get 15% off their order.
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How do I gift Disco to a friend?
Send them an e-giftcard! Or simply have an order shipped directly to them.
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Does Disco offer a referral program?
We’re working on this. Check back soon for more updates!
product
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Where are your products made?
We make all of our products right here in the U.S.A.! We are proud to say we collaborated with well-respected formulation partners based in Los Angeles and partnered with a renowned dermatologist and cosmetic chemist to create our formulations.
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How did you come up with your product formulations?
Our formulations are the product of meticulous research and countless revisions. You can expect us to keep improving upon our formula going forward.
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Are any of your products tested on animals?
Absolutely not. Disco is proud to be 100% cruelty-free and vegan—we never test our products on animals and only use the cleanest, most natural ingredients available.
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Are all of your products natural?
Yes.
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Are your products appropriate for men with all skin types?
Yes. That’s because all of our products are formulated to match the optimal pH levels for skin (5.5-6.5pH).
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Why don’t you offer an anti-perspirant?
Antiperspirants contain aluminum, which prevents sweating—but clogs your pores and traps toxins in your skin. Our deodorant, however, is all-natural.
orders
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What forms of payment do you accept?
All the major ones: Visa, Mastercard, American Express, and most U.S. debit cards. We accept a lot of the minor one, too: You can pay using PayPal, Venmo, Amazon Pay, and even a few cryptocurrencies. No judgement here.
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Where do you ship?
Right now, Disco ships to the continental United States only.
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When can I expect my order?
If your order is received before 3pm Monday through Friday, we are usually able to get it out the door that same day. We offer standard (5-7 days) and expedited (2-3 day) shipping options.
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How much does shipping cost?
Shipping is always free for memberships, and for orders over $40!
One-time buy orders totaling more than $40: Expedited Shipping $10
One-time buy orders totaling less than $40: Standard shipping $5
One-time buy orders totaling less than $40: Expedited shipping $10
One-time buy orders totalling less than $40: Standard Ground shipping $5
One-time buy orders totalling less than $40: 2-Day shipping $15
One-time buy orders totalling more than $40: 2-Day shipping $5
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Where can I find my order confirmation & shipping confirmation email(s)?
Check your inbox (and maybe your spam folder!). We process your confirmation email immediately upon receiving your order, and shipping confirmation emails are sent the moment your order leaves our shipping center.
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How can I check the status of my order / track my shipment?
Log into your account, or refer to the confirmation or shipping emails you should have received.
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How do I return my products?
Please email hi@letsdisco.co to begin the return process.
other
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Any other questions?
Drop us a line at hi@letsdisco.co, we would love to hear from you!
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Are you a retailer, brand, influencer, ambassador interested in partnering with us?
Shoot us a note at partners@letsdisco.co.
need help?
